Please note this is a preorder product and is not available for immediate dispatch.
PRE ORDER NOW FOR DELIVERY WEEK BEGINNING 13TH DECEMBER - DON'T MISS OUT!
With its curved lines and glossy hardware, the CASEY Hot Fix Crystal clutch is a Red Carpet show stopper. The slightly two tone crystals are super sparkly and the rounded square shape fits comfortably in the palm of your hand. Wear it as a shoulder bag or wear it as a clutch by tucking the shoulder chain away inside the bag.
ORDERS ARE SHIPPED FROM MELBOURNE, AUSTRALIA.
IMPORTANT UPDATE:
The great news is that our dispatch times haven't changed! Most orders are shipped in 24 business hours of the order being placed.
However, due to delays with Australia Post services orders being delivered within Australia and to New Zealand may take longer than usual. Delivery times shown below cannot be guaranteed. For time sensitive orders we recommend you select an express post service.
We apologise for the inconvenience and appreciate your understanding during this challenging time.
USA and other countries outside Australia are delivered using DHL and are usually delivered 6 - 8 days after dispatch.
AUSTRALIAN ORDERS:
Standard Shipping
Orders typically ship within 24 business hours.
Express Post
Orders typically ship the same business day if your order is placed before 12pm AEST otherwise it is shipped the next business day.
INTERNATIONAL ORDERS:
Standard Shipping
Orders typically ship within 24 business hours.
CURRENCY CONVERSIONS:
We use a currency converter for your ease of shopping. This is a reference only. Please note that all prices are charged in AUD at checkout.
EXCHANGES & RETURNS:
For information on our returns policy and how to lodge a return please click here.
What is your returns policy?
At Olga Berg, we’re here to help make sure you have an amazing online shopping experience and we understand that includes fast & easy returns.
If you don't absolutely love your new Olga Berg item (we can’t imagine you wouldn’t) we offer returns on all full priced items within 30 days of dispatch for a full refund excluding any original freight charge. The item must be in the same condition that you received it in, unworn and unused, with tags attached and in its original packaging. Please include your return slip with the order number in the package when returning your goods.
Olga Berg has the right to reject a return if it does not meet the above conditions. In this instance, we will contact you and organise to send back the return at your expense.
Once returned items are inspected and approved you will be automatically refunded on your original payment method or receive a store credit. You will also receive a notification that the refund has been processed.
Items purchased from the SALE section of our website are not eligible for a return so please choose carefully.
How do I lodge my return?
To lodge a return, click here to be taken to our returns centre and follow the prompts. It is super easy!
My item is faulty or incorrect, what do I do?
We are so sorry about this! We pride ourselves on quality control across all of our designs. If you feel that your item is faulty or incorrect, please lodge your return request here within 7 days of receiving your item. You will be asked to provide photos. We will investigate this and assist you further.
Do I have to pay for return shipping?
If you receive a faulty or incorrect item, Olga Berg will bear the cost of return shipping. For all other reasons, the cost of return shipping is customer borne and non-refundable. We recommend keeping your tracking details as Olga Berg is not liable for returns lost in transit.
Have you received my return?
If you keep your return tracking number you can track your return. Please allow 4-5 business days for your return to be processed once it has reached our returns address.
Can I exchange my item?
Yes, if you wish to exchange for a different product the quickest and most efficient way to do this is to go to our online store and buy the item you want www.olgaberg.com then go to our returns centre and return the item you want to return for a full refund. Click here to be taken to our returns centre.
If I make a purchase using a discount code, is this considered a sale item and ineligible for a return?
If you are using a discount code on full priced stock, you are still eligible for a return.
Can I return items which have been monogrammed or personalised?
Unfortunately not. All personalised styles are non-refundable unless deemed faulty by management. Please ensure you choose your personalisation (letter caps or monogramming) carefully as this product cannot be returned or refunded.
Can I return items purchased from the SALE section?
Items purchased from the SALE section of our website are not eligible for a return so please choose carefully as this product cannot be returned or refunded.
RECEIVE 10% OFF YOUR FIRST ORDER
Scroll to the bottom of the page, sign up to our mailing list by filling in your details and you'll receive an email with your 10% discount code. Enter the code at checkout to receive 10% off your first order. You'll also stay up to date with the latest news & special offers.
GOT A BRIDE TRIBE?
Enter BRIDETRIBE10 for 10% off when ordering 3 or more full priced bags and/or headpieces. Note that bags and headpieces can be all different styles. A great option for fitting out your bridal party and guests.
get 10% off!
SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER*
You'll also stay up to date with the latest news & special offers.
*Code not applicable on sale items.
SIGN UP & RECEIVE 10% OFF YOUR FIRST ORDER*
You'll also stay up to date with the latest news & special offers.
*Code not applicable on sale items.
