RUBY Top Handle

ORDERS ARE SHIPPED FROM MELBOURNE, AUSTRALIA

Orders placed before 5pm AEST will usually be dispatched the next business day.

Orders placed before 12pm AEST are usually dispatched same day.  

For more information regarding Australia Post delivery speeds and coverage click HERE.

Australian Standard Shipping:

• FREE for orders of $50 and over.
• $9.95 for orders under $50.

Australian Express Shipping:

• $9.95 for orders of $50 and over. 
• $14.95 for orders under $50.

Monogrammed Orders:

Please allow an additional 5 business days for orders to be monogrammed and shipped. Please note, these bags are dispatched from a second warehouse so may arrive separately to other items ordered.

Personalised Orders:

Please allow an additional 3 business days for orders to be personalised and shipped. Please note, these bags are dispatched from a second warehouse so may arrive separately to other items ordered.  

INTERNATIONAL ORDERS:

International Shipping - (outside of Australia)

• Shipping is calculated at checkout.
• Shipping time is usually 6 – 10 business days via DHL.
• Local duties and taxes may be payable on orders delivered to countries outside Australia and New Zealand. All local duties and taxes will be calculated and charged at checkout.

EXCHANGES & RETURNS:

We offer 30 day change of mind returns. Click here for more information on our returns policy.

What is your returns policy?

At Olga Berg, we’re here to help make sure you have an amazing online shopping experience, and we understand that includes fast & easy returns.

If you don't absolutely love your new Olga Berg purchase (we can’t imagine you wouldn’t) we offer returns worldwide for a full refund excluding any original freight charge, providing it meets the following requirements:

• Full priced item,
• Return is initiated within 30 days of dispatch,
• The item must be in the same condition that you received it in, unworn and unused with tags attached and in its original packaging.

Olga Berg has the right to reject a return if it does not meet the above conditions. In this instance, we will contact you.

Please Note. The cost of return shipping is customer borne and non-refundable unless deemed faulty. We recommend keeping your tracking details as Olga Berg is not liable for returns lost in transit.

Please ensure you include your Packing Slip with the order number inside your parcel for ease of processing by our warehouse staff.

Once your return is delivered to us, please allow 5 business days for your return to be processed by our team. You will be automatically refunded back on your original payment method or receive a store credit. You will also receive a notification that the refund has been processed via email.

Domestic Returns in Australia   
To lodge a return within Australia, click the link here to be taken to our returns portal. Just follow the prompts...it is super easy! 

International Returns (All Countries except AUS)

Please ensure to choose your items carefully as although we accept change of mind returns, it’s important to consider the potential costs and logistics involved in international returns before making a purchase, please contact us if you have any specific questions regarding our return policies.

To lodge an international return, please send us an email to hello@olgaberg.com Please ensure you include the following information in your email:

• Order Number
• Reason for return (Change of Mind, Not Suitable, Faulty etc)

Please allow up to 2 business days for a reply on your request. Please note that unless the item is found to be faulty, the cost of the return will be your responsibility and will be deducted from your refund once the item reaches us.

We will include the cost of the return in our reply with your return’s label and instructions on how to lodge your return.

Faulty Returns
We are so sorry about this! We pride ourselves on quality control across all of our bags and headwear. If you feel that your item is faulty or incorrect, please reach out to us at hello@olgaberg.com with images of the faulty product. We will investigate this and assist you further.

Returns purchased during promotions
As long as your return satisfies the other return guidelines, you remain eligible for a refund even if you used a discount code such as a welcome code or made the purchase during a promotional period.

Returns on Monogrammed and Personalised Items
All personalised styles are non-refundable unless deemed faulty. Please ensure you choose your personalisation (letter caps or monogramming) carefully as this product cannot be returned or refunded.

SALE Items
Items purchased from the SALE section of our website are listed as FINAL SALE and therefore are not eligible for a return.