SHIPPING

 

Personalisation Orders

All personalised styles are non-refundable unless deemed faulty by Management.

Please ensure to choose your personalisation (letter caps or gold foil) carefully as this product cannot be returned or refunded for ‘change of mind'.  

 

AUSTRALIA

Standard Shipping
Orders of $99.00 and above are shipped free. For orders under $99.00, a flat rate fee of $10.00 AUD is charged for standard shipping within Australia. Delivery within Australia takes 3-5 business days. Unless otherwise agreed in writing. All Australia orders using standard shipping will be delivered using 'Star Track Express'.

Express Shipping
Express shipping is available within Australia at a cost of $20. Orders placed before 12pm EST (Monday to Friday) will be shipped the same day. Orders placed after 12pm EST will be shipped the next business day.

Olga Berg cannot ship to a PO Box.

 

INTERNATIONAL

Our online store offers international shipping to New Zealand, USA, UK, Ireland, and some Middle East Countries. If you would like to purchase an Olga Berg product for delivery outside these locations this can be arranged by emailing sales@olgaberg.com.

Orders will be shipped within 3 to 5 working days of receiving your order.

All orders to New Zealand cost a flat rate of $20 AUD.

All orders to USA cost a flat rate of $40 AUD.

All orders to UK and Ireland cost a flat rate of $40 AUD.

All orders to the Middle East cost a flat rate of $60 AUD.

International Shipping takes 7-10 business days.

All international shipping must be signed for on delivery.

International customers may be liable for any customs and import duty, taxes, permits, product restrictions and other local requirements.  These charges must be paid by the recipient of the parcel.  Customs policies vary widely from country to country.  Therefore we suggest that you check the requirements in your country before placing an order.  We will not be liable for any custom or import duties and taxes.

Currency Conversions

We use a currency converter for your ease of shopping.  This is a reference only.  Please note that all prices are charged in AUD at checkout.

 

EXCHANGES AND RETURNS

Australia

All products sold by Olga Berg are covered by a 30 day manufacturer's warranty. In the event of items being faulty or not as per ordered please make a claim via email sales@olgaberg.com providing supporting evidence your order number and a contact phone number. We will call or email you to make arrangements for the return of the product.

Where the item is faulty or not as per ordered, we will provide a replacement or repair at no cost to you.

If the item received is not what was expected we are happy to exchange the item or refund your money within 7 days of the purchase date. If you would like to exchange or return your item please email sales@olgaberg.com or phone 03 9523 5055 and our customer service team will provide you with a return authorisation number. 

A refund of only the product price will be given once the item has been received back in our office in all original packaging. We do not refund the original freight charge. We recommend you send all returns back via registered post as Olga Berg is not liable for any items lost in transit. All return freight costs are the responsibility of the purchaser.

All sale transactions are final. No exchanges or refunds.

 

International

For all international returns please email sales@olgaberg.com for return authorisation.

For all international returns, the customer is liable for the return freight and any customs, duties or taxes applicable.

A refund of only the product price will be given once the item has been received back in our office in all original packaging.  We do not refund the original freight charge. We recommend you send all returns back via a tracked courier service as Olga Berg is not liable for any items lost in transit.  Olga Berg will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

If you are requesting an exchange there will be an additional flat rate shipping charge.

All sale transactions are final. No exchanges or refunds.